Refund Policy

Last updated 16 August 2026

30-day money-back guarantee

Psych Lab offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to Pro and Business creator subscriptions, Results+ participant subscriptions, and one-time premium report unlocks.

How to request a refund

Payments and refunds are processed by our reseller and Merchant of Record, Paddle. To request a refund, visit paddle.net with your order email or receipt, or contact us through the support route on this site and we will pass the request on. Refunds are returned to the original payment method, usually within 5–10 business days once approved.

Cancelling a subscription

You can cancel a subscription at any time from your billing page or the Paddle customer portal. Cancelling stops future renewals; paid features stay available until the end of the period you have already paid for, and the account then returns to the Free plan. Cancelling on its own is not a refund request — use the process above if you also want your most recent payment refunded.

Other cases

If you were charged in error, charged twice, or the service was unavailable in a way that prevented you from using what you paid for, contact us and we will arrange a refund even outside the 30-day window. Paddle's own refund policy and buyer terms also apply to every order, including any statutory cancellation rights you have in your country.